- “Commit to a full ERP lifecycle, not an ERP project. Companies that walk away from ERP the day after go-live never achieve positive ROI.”—Evan Quinn, QAD
- “Most of all, be sure you have the right team—internal and external—from the very beginning. Have as much team consistency as possible from planning and selection through implementation and ongoing improvement. Leverage all of the knowledge, but fight bias from past experience.”—Julie Fraser, Iyno Advisors
Most of the experts agree with the perspective we have at TEC—maximizing your ROI starts with selecting the right ERP software for your needs. But it doesn’t stop there. Companies will reap the financial benefits of an ERP solution when the system is working for the benefit of users and customers. After all, the success of a company rests on the shoulders of its employees and on the degree of customer satisfaction the organization achieves.
For users, ERP software is designed to help simplify and improve the efficiency of day-to-day tasks, as well as provide coherent business data for better decision-making, so the sooner and smoother the ERP system is set up to work for the intended users and the consumers of its data, the closer a company will get to seeing a positive ROI.
A smooth-running ERP system affords the opportunity to make real improvements to customer satisfaction levels through the transparency, efficiency, and data collection it offers. Most companies will see fewer mistakes in order fulfilment and greater awareness of supply-and-demand realities, among other customer-impacting benefits.