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ERP Experts Survey | TEC 2019
Part One: Emerging ERP Technology and Trends

Which Aspects of Current ERP Systems Most Need Improvement?


Enterprise resource planning (ERP) systems are ever-evolving, both to keep up with advances in technology and to adapt to changes in business practice. But before getting into the bells and whistles, we asked ERP experts which fundamental aspects of ERP software most need improvement.

We asked our group of experts to select the top three from a list that included:

  • User experience and interface
  • Flexibility (ability to change and modify)
  • Scalability (ability to grow with business needs)
  • Mobile device support
  • Implementation processes
  • Systems and data integration

Note that in the past, this type of list would often include software capabilities or “features and functions.” We dropped the features and functions option because current ERP systems are feature-rich and highly capable when it comes to things like processing sales orders or managing warehouse inventory. This question is trying to expose other aspects of ERP systems that often don’t get the attention they deserve.

User experience and interface 67.57%
Flexibility (ability to change and modify) 56.76%
Scalability (ability to grow with business needs) 10.81%
Mobile device support 21.62%
Implementation processes 64.86%
Systems and data integration 67.57%

The top three areas our experts picked as needing the most improvement are user experience (68%), integration with other systems and data (68%), and implementation process (65%).

Some experts also thought that system flexibility is sorely lacking (57%). Mobile device support and scalability scored considerably lower (22% and 11% respectively).

This question is instructive for customers looking to purchase an ERP system and to ERP vendors aiming to identify perceived gaps in their solutions, said Ted Rohm, TEC’s Senior ERP Analyst. “It’s too easy to lose sight of factors like user experience, integration, and implementation, particularly with all the hype about great new technologies like artificial intelligence (AI), machine learning (ML), or blockchain technology.”

As Evan Quinn, Director of Marketing at QAD, cautioned, “In many ways, the ERP industry still hasn’t gotten the basics right—ERP is still too rigid, too difficult to implement, and integration is always an afterthought that can extend the process even longer. ERP vendors focus externally on the fancy new tech, but haven’t addressed, yet, many of the core concerns with ERP.”

“It’s too easy to lose sight of factors like user experience, integration, and implementation, particularly with all the hype about great new technologies like artificial intelligence (AI), machine learning (ML), or blockchain technology.”

—Ted Rohm, Senior ERP Analyst, TEC

Which Aspects of Current ERP Systems Most Need Improvement?

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